Shipping Policy

 

Your Order

All orders are sent in compostable or 100% recycled packaging via our courier Sendle. We have chosen to use Sendle because they are a registered B Corporation and offer 100% carbon neutral delivery partnered with South Pole Group.

To keep your products safe we use extra packaging inside your parcel. We will not use plastic packaging unless we choose to reuse materials we have received from our suppliers. 

 

Shipping Within Australia

A flat rate of $9.95 applies for shipping Australia wide*.

*Excludes bulk orders over 5kg in weight.

A free ‘local pickup’ option is available at checkout for Gerringong locals.

Note: Our courier company automatically sets the delivery option as ATL (authority to leave) for smaller items under 500g in weight.

 

Delivery Timeframe

We aim to process orders within 1 – 2 business days. From time of dispatch we seek to ensure that your products are delivered within 5 business days depending on location.

 

Shipping Policy 

Once your order has left our premises and is with the courier, we no longer have control over its delivery. It is therefore your responsibility to advise us if your order is late, missing or damaged.

Please note we do not accept responsibility for any loss or damage, but are more than happy to investigate the source of the problem for you. Please contact us if your order has not arrived after 10 days of being placed.